The situation
You open the Automations page expecting "Active" and a fresh "Last run." Instead you see Paused, or the last run says it was skipped, or the automation has quietly Ended. Money is involved, so it's natural to worry. In most cases the cause is one of a few ordinary things, and the app tells you which one if you know where to look.
First, which situation are you in?
- Paused: the automation isn't running. According to the Knowledge Base, a 24/7 Monitoring automation "can be saved paused when a required withdrawal destination has not been resolved." The app's end-condition text also mentions that you can "manually pause or delete" an automation.
- Skipped run: the automation ran, but a step didn't execute, for example because the balance wasn't sufficient at evaluation time, the amount was below the exchange minimum (ORDER_SIZE_TOO_SMALL), or no withdrawal destination was available.
- Ended: the end condition was reached, such as a specific date or a number of executions. Note that "each completed attempt counts, including skipped or failed executions," so an automation can end sooner than you expected.
One important difference: in our live test, a Scheduled automation with no withdrawal destination did not pause. It ran, converted, and skipped the withdrawal. So "not paused" doesn't automatically mean "everything worked."
Illustrative example
Illustrative example – made-up setup.
Someone creates a 24/7 Monitoring automation for incoming payouts, with the withdrawal set to "Withdraw everything above a minimum balance" so a small USD buffer stays on the exchange. They save it, but they haven't yet added a bank withdrawal method at Kraken. Per the documented behavior, the automation can be saved as Paused. They add and verify the withdrawal method at Kraken, refresh the connection in Coinomatic, and then resume the automation. To resume, use the Resume button in the Automations list.
The checklist
Work top to bottom. Each step takes a minute or two.
- Connection page
- Is Kraken shown as connected?
- Is the withdrawal destination resolved, or does it say "Unresolved"? If it's unresolved, add or verify a withdrawal method at Kraken, then refresh the connection in Coinomatic. That's what the app's own message recommends: "Add or verify a withdrawal method at your exchange, then refresh the connection." Coinomatic withdraws only to the bank account you've set up at Kraken.
- Logs
- Filter by the automation (Automation ID) or by date.
- Read the most recent entries in order: rule evaluation → conversion → withdrawal. The entry that says "skipped" usually tells you why.
- Balance on Kraken
- Was there enough BTC (for conversion) or USD (for withdrawal) at the time of the run? Runs without sufficient balance are skipped and logged, not retried.
- If you use Minimum balance to keep, remember it reduces what's available to convert.
- Amount vs. exchange minimum
- If the calculated amount was tiny (common with small percentages or a shrinking balance), the run is skipped with ORDER_SIZE_TOO_SMALL. Consider a larger amount, a less frequent schedule, or a threshold approach (article 9).
- End condition
- Did the automation reach its end date or its number of executions? Skipped attempts count toward the total.
- Plan limit (when creating a new one)
- If you're trying to replace a paused or ended automation with a new one, you may hit "Automation limit reached." In our test this appeared only at the final step. Check the Pricing section. Only active automations count toward the plan limit, not ended ones, and the 30-day trial allows 1 automation.
- Still stuck?
- Use the Support page in the app. Support is an AI assistant, and a human follows up on conversations.
Time check
Model example, your numbers will differ.
Our time-savings model (manual ≈17 min per cash-out vs. ≈2 min to check an automated run, ≈10 min monthly review, setup 20 min / 12 months) does not include troubleshooting time. For a daily routine it models ≈438 minutes saved per month (30 × (17 − 2) − 10 − 1.7). A missed withdrawal that goes unnoticed for a week costs far more attention than a 2-minute daily check. That's why the check stays in the model.
Limits
- At the time of our test, the wizard didn't show the withdrawal destination in the Withdrawal step or Review, so Connection is the place to check.
- We couldn't open a detail view of an automation from the list in our test, even though the Knowledge Base has a "View automation details" guide. [TO VERIFY: automation detail view availability]
- Times follow the time zone you choose in the app settings.
Next step
Read article 17 (Why didn't my withdrawal run?) and the Knowledge Base guide Monitoring automation mode. Bookmark this checklist for the next time a status surprises you.
Coinomatic is software that triggers actions on your connected exchange account (today: Kraken) based on rules you set. It is not a financial advisor, broker, or money transmitter, and it does not take custody of your funds. Nothing in this article is financial, tax, or legal advice.